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Resource Management Program

San Bernardino County, CA
Program Year: 2021

The rapid, devastating and unexpected emergence of the Novel Coronavirus (COVID-19) resulted in the need to take new, innovative and decisive actions to provide the support necessary to assure that San Bernardino County healthcare providers, such as hospitals, long term care facilities, clinics and EMS providers, had the necessary resources to continue to function. The sheer volume of patients, coupled with the significant increases in the need for personnel protective equipment (PPE), medications, ventilators, oxygen, and staff nearly overwhelmed the ability of healthcare providers to continue to operate. The Inland Counties Emergency Medical Agency (ICEMA) serving as the Medical Health Operational Area Coordinator (MHOAC) took on the responsibility of receiving and processing resource requests from healthcare providers that could not obtain the needed staff, equipment, supplies and medications to continue to operate during the worst pandemic to hit the United States in the last 100 years. ICEMA staff quickly established a resource request ordering process needed to access the available State of California staffing, PPE, medications and equipment resources. This included the development of an online resource request process that allowed for acknowledgment and tracking of requests. Overall, ICEMA handled over 1,000 requests for medical supplies, equipment and staff as part of the program.

Mr. Ron W. Holk
EMS Nurse Specialist