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Mobile Device Program

San Bernardino County, CA
Program Year: 2019

Abstract:
In 2017, the San Bernardino County Department of Aging and Adult Services (DAAS) implemented the use of Mobile Devices for its In-Home Supportive Services (IHSS), Adult Protective Services (APS), and Multipurpose Senior Services (MSSP) staff. DAAS collaborated with several other County agencies, including the Program Development Division (PDD), Performance, Education and Resource Centers (PERC) and the Information, Technology and Support Division (ITSD) to develop the Mobile Device Program. A pilot group of four Social Workers was selected to test the phones and provide feedback on using the phones in the field. PDD drafted policies that provide instruction for issuing the devices, staff responsibilities, billing and usage. PERC developed an electronic learning (e-Learning) training that enables staff members to complete mandatory training at their convenience without having to leave their offices. DAAS successfully issued iPhones to 277 employees, which has resulted in more effective communication between DAAS staff and their clients, improved employee safety, and overall delivery of services.

Contact:
Ms. Francine Beedie
Secretary I