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DMV Title and Registration Program

San Bernardino County, CA
Program Year: 2019

The San Bernardino County Fleet Management Department is responsible for over 6,000 vehicles and pieces of equipment, ranging from golf carts to earth movers. Putting vehicles in service and keeping them on the road can come to a screeching halt when there are delays in the registration process. Already a time-consuming procedure, the California Department of Motor Vehicles (DMV) recently implemented safety and security measures at their local offices that significantly increased the amount of time it took to register or transfer a vehicle. Previously, a DMV Registration Technician would work directly with FLTM staff and reviewed paperwork, issuing the relevant registration, tags, and/or license plates on the spot. With DMV’s new procedures, paperwork must now be dropped off, and it is handed off between several DMV employees before being returned. This new process increased the registration time to as much as one hour per vehicle registration. Becoming a DMV business partner significantly decreased the amount of time required to register vehicles, which allowed vehicles to be placed into service more expeditiously than the previous process.

Yvette CA Santana
Executive Secretary, Fleet Management