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Information Technology Services/HHS Community Resource Center System project

Mecklenburg County, NC
Program Year: 2019

Abstract:
Mecklenburg County opened a new Community Resource Center in June 2018, servicing up to 700 members of the visiting public per day. A new system was needed to facilitate the flow of visitors from arrival to exit. Information Technology Services partnered with Microsoft to develop a Microsoft Dynamics/365-based system to handle the end-to-end experience, enabling smooth operation and experience for visitors, workers, supervisors and managers. The system has serviced over 75,000 visitors to date and has been highly successful.

Contact:
Mr. Scott Newell
Sr. IT Manager