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Information Technology Services/HHS Community Resource Center System project

Mecklenburg County, NC
Program Year: 2019

Mecklenburg County opened a new Community Resource Center in June 2018, servicing up to 700 members of the visiting public per day. A new system was needed to facilitate the flow of visitors from arrival to exit. Information Technology Services partnered with Microsoft to develop a Microsoft Dynamics/365-based system to handle the end-to-end experience, enabling smooth operation and experience for visitors, workers, supervisors and managers. The system has serviced over 75,000 visitors to date and has been highly successful.

Mr. Scott Newell
Sr. IT Manager