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Property Tax Refund (PIRFnet) Enhancement Project

San Bernardino County, CA
Program Year: 2019

Abstract:
The San Bernardino County Auditor-Controller/Treasurer/Tax Collector is responsible for managing an average of 40,000 refunds annually using the Property Tax Refund Application (PIRFNet), originally part of a legacy system built more than 15 years ago. Due to the age and limitations of the technology, it lacked the capability and functionality to meet the needs of current business processes. Through a collaborative effort between the Property Tax and Information Technology Divisions, the PIRFNet Enhancement Project was developed in-house and implemented to address the limitations of the previous application as well as provide additional features and functionalities. Through the creative use of technology, the PIRFnet Enhancement Project improved the administration of the refund process, provided immediate access to information and data to facilitate performance measurement and increased employee productivity, reduced costs by improving efficiencies, and enhanced customer service levels. The Project also improved transparency and accountability by providing data in a timely fashion and providing a mechanism to account for efforts undertaken with regard to refund processing. The Project is instrumental in enhancing taxpayer participation in the property tax refund process. The successful implementation and benefits of this innovative project are deserving of the 2019 Achievement Award.

Contact:
Ms. Ashley E Guzman
Executive Secretary