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Environmental Health Services E-receipting

San Bernardino County, CA
Program Year: 2019

Abstract:
San Bernardino County Department of Public Health (DPH), Environmental Health Services (EHS) is dedicated to improving the quality of life for all county residents and visitors by protecting public health, promoting safety, and preventing environmental hazards. As the agency designated by the State and the County to enforce laws and regulations, EHS aims to provide the best customer service possible. Electronic Receipting (E-receipting) is a browser based application used by receptionists at EHS to generate receipts and manage information for over-the-counter and mail-in payments. This software was developed specifically for the needs of EHS and its customers. The result is an accessible and intuitive software application that can generate and manage customer receipts in a safe and secure environment. This software has improved both the customer service experience at the front counter and the method of processing fees. Customers spend less time at the counter and have the option of receiving receipts via email. EHS employees spend less time writing, collecting, delivering, tracking, and reporting on receipts.

Contact:
Ms. Sabrina Sgambelluri
Executive Secretary II