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Housing Services Assistance Agreement

San Bernardino County, CA
Program Year: 2021

The Housing Support Program (HSP) Housing Services Assistance Agreement (HSAA) is San Bernardino County’s version of a Master Lease Agreement. HSAA was implemented in April 2019 t to address homelessness for low-income families. The HSP and the HSAA strategy operate via a partnership between the Transitional Assistance Department (TAD) and the Housing Authority of the County of San Bernardino (HACSB). To successfully implement and administer HSP and HSAA, HACSB subcontracted their affiliate local non-profit organization Knowledge and Education for Your Success (KEYS) to serve as the primary HSP provider. HSAA involves KEYS negotiating the leases for a unit, or block of units, for high-risk homeless customers and acting as a safety-net to mitigate property rental risks. HSAA protections and/or incentives for property owners/managers are provided in exchange for the relaxation of tenant screening criteria. HSAA assists with easing owner/manager concerns over rent payments, property damage, neighbor relations, and other issues. HSAA gives California Work Opportunity and Responsibility to Kids (CalWORKs) families, who are struggling with homelessness, the opportunity to demonstrate their stability and reliability to landlords. The primary goal of HSAA is to provide rapid rehousing assistance to CalWORKs eligible homeless families and quickly move families back into permanent housing.

Shannon Bailey
Program Manager